Refund policy

Definitions

This website is operated by Try and Byte Group Pty Ltd with permission from Moment Inc

In these Terms & Conditions (Terms), "we", "us", "our" and "Try & Byte" refers to Try & Byte Group Pty Limited ABN 73 632 271 508. Any reference to "you", "your" or "customer" means a user of this "site". Access to information and purchase of our product(s) is provided pursuant to the Terms. The Terms apply to all users of our site, by purchasing from this website, you explicitly agree to be bound by these Terms. We reserve the right to make changes to the site and these Terms at any time without prior notice.

Returns Policy

Delivery or error by Try & Byte: If you receive an incorrect product it may be returned within 5 days in its original, unopened packaging. We will re-imburse you for return shipping (shipping method subject to approval by us) and provide an exchange or offer a refund after the product has been returned to us.

Faulty or Dead on Arrival Products: We will replace a product if it is found to be either damaged or not working correctly when it is received ("dead on arrival"). The product must be returned within 7 days of purchase and must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. We will re-imburse you for return shipping (shipping method subject to approval by us). If we no longer have any more of the product in stock then a full refund will be provided.

If a product becomes faulty under normal use at some time after it is received then the product warranty applies.

Change of Mind: We accept returns for change of mind purchases only in the following circumstances:

  • Products are not a clearance item;
  • Products are returned to us within 10 days of purchase;
  • The product is in its unused, original and unopened packaging. Please ensure the item is securely protected and wrapped when returned to us;
  • You will be responsible for all shipping costs in returning the product to us;
  • We accept no responsibility for any products lost in transit whilst being returned. We suggest you return the product using Australia Post with tracking or a trackable courier service;
  • Please note that we do not permit the return of, or offer refunds for the following products:
  • Products which have been used, opened or unsellable products;
  • Product that is custom configured to your specifications;
  • One off customer orders made on a 'no returns' basis.
  • No product may be returned to us without first contacting us and obtaining an RA (Return Authorisation). If you need to return an item you can contact us using the contact link on our website.

Refunds

We will only process refunds upon receipt and inspection of the items sent back to us. Postage costs are non-refundable.

Cancellations

Once an order has been dispatched from our warehouse it cannot be cancelled unless it is declared lost by the shipping service.